Update: March 10, 2025

As reported, Cyclone Alfred was downgraded to a tropical low by the time it reached the mainland off Southeast Queensland on Saturday afternoon.

Our hearts go out to everyone affected by the heavy rain, strong winds, fallen trees, property damage, and tragic loss of life—especially in Lismore and the ADF truck accident that has been reported. We extend our deepest support to those impacted and to the incredible individuals working tirelessly on the clean-up efforts.

As of Monday, 10th March, our production and customer service teams are operating as usual.

• We are awaiting confirmation from Australia Post and ARAMEX regarding courier pickups from our Brisbane warehouse. If courier services remain disrupted, all orders will be dispatched from our Melbourne warehouse to minimise delays. However, due to ongoing recovery efforts, we anticipate shipping delays of 3 to 5 days for Brisbane-based orders.
• Australia Post has declared a Force Majeure Event in Queensland and NSW, meaning that all Express Post items will not be eligible for next-day delivery. We appreciate our customers' understanding as logistics networks recover.

While we are dispatching orders as quickly as possible, Australia Post and couriers are prioritising critical deliveries, including medical and essential supplies. As a result, we ask for patience as deliveries may take longer than usual.

During this time, please be mindful and respectful to courier drivers, who will be under immense pressure managing the high volume of deliveries. Their efforts are crucial in helping communities recover from this event, and your kindness goes a long way.

We truly appreciate your support and understanding. Our thoughts remain with everyone affected, and we will continue to provide updates as the situation evolves.

March 5, 2025

At VPA, the safety and well-being of our customers, staff, and community remain our top priority. With Cyclone Alfred expected to bring severe weather conditions across the Brisbane region from Thursday through the weekend, we are taking proactive measures to ensure minimal disruption while keeping our team safe.

Our Brisbane warehouse will be closed on Thursday and Friday, 6-7 March, 2025.

• All orders will be dispatched from our Melbourne facility during this period to maintain order fulfillment.
• Customer service will remain operational remotely to assist with any queries.
• You may track your orders online through Australia Post and Aramex as couriers will continue to operate outside of affected regional centres, though delays in Queensland and New South Wales are expected due to road closures and severe weather impacts.

We appreciate your patience and understanding as we navigate these challenges.

Brisbane Dispatch: Due to cyclone recovery efforts, including road closures and potential flash flooding, delivery times may be significantly affected. Delays could range from a few days to several weeks, depending on post-cyclone conditions.

Interstate & Regional Orders: Orders dispatched from Melbourne will proceed as usual, but minor delays may still occur due to disruptions in logistics.

We encourage all customers to plan ahead where possible and monitor updates for any further changes.

We have taken all necessary safety measures to protect our team and facilities:

• Comprehensive cyclone safety briefings have been conducted with staff.
• Our Brisbane warehouse has been fully secured, with all external movable objects removed.
• Remote work arrangements have been implemented for staff during the cyclone period.

Due to the impact of Cyclone Alfred, the scheduled Dolphins game at Suncorp Stadium on Friday night has been relocated to Sydney. Unfortunately, this means that our planned allocation of Dolphins tickets will no longer proceed. We apologise for any inconvenience and appreciate your understanding.

For real-time updates, including the cyclone’s progress and any further operational changes, follow us on social media (Facebook, Instagram, & Tiktok) as we may share images of our Brisbane warehouse and surrounding areas for transparency.

For cyclone safety guidelines in Southeast Queensland, refer to these resources:

• How to Prepare for Tropical Cyclone Alfred
• Flood Maps, Weather Warnings & Emergency Alerts
• Tropical Cyclone Alfred FAQs

Our thoughts are with everyone in the affected regions. Stay safe, and thank you for your continued support.

The VPA Team